Frequently Asked Questions

 


Q. What is check in/check out time?
A. Check in is at 3 PM and check out is at 12 noon.

Q. Do you have onsite parking? How much is parking? Is it included in my room rate?
A.  The Georgetown House does not have hotel parking, but these are the paid parking garages within a walking distance.


  1. Station #172 (1052 31st ST NW) – Tel: 202-295-8200

0-1 hour$12.00
2 hours$16.00
Daily Max$21.00

       2. Station #781 (3111 K ST NW) – Tel: 202-295-8100

0-1 hour$11.00
1-3 hours$21.00
3-24 hours$25.00

     3. Station #195 (1025 Thomas Jefferson ST) – Tel: 202-295-8102

0-1 hour$11.00
Daily Max$21.00

All parking garages are managed by Colonial Parking. If you have any question regarding to the parking information, please contact them directly.

Parking rates may not be current, please call them for current rates. 

Q. Do you offer free shuttle service from the airport?
A. We do not provide free shuttle service or any shuttle service from the airport.
 
Q. Do you allow smoking on property? In the rooms?
A. We are proud to enforce a smoke free environment in all of its rooms and common areas. If this policy is violated, a significant fee of $500 will be charged to the customer’s credit card who violate this policy, in order to recover the room to its original smoke-free condition. We appreciate your compliance to this policy.
 
Q. Do you have high-speed wired and/or wireless internet access available?
A. Wireless internet access is available throughout the hotel and in all guest rooms.

Q. Do you offer room service? What are the hours?
A.  Here at The Georgetown House, we are committed to offering an affordable lodging option in the heart of the city to our budget-savy customers. In order to transfer those cost-savings directly to our customers we will offer maid service only after a 3 day stay. Anything shorter than a 3 day stay will not include maid service. If you would like your towels changed prior to that, please put in your request before 12pm on the day you would like them changed.
 
Q. Can I leave my luggage before/after check-in/check-out?
A. Yes! You are welcome to leave your luggage before or after check-in. Luggage storage units are on the way! Until then please make the arrangement with staffs.

Q. Do you serve breakfast?
A. No, we don’t serve breakfast. But you can help yourself with tea/ coffee in the kitchen area, located on the lower level of the property. In addition, we have containers in the refrigerator, where you can store your grocery/ food items.

Q. I want to ship a package to arrive before or during my stay. Do you allow this?
A. Yes! We’re happy to accept packages for guests. Please send the package to The Georgetown House, Attention: (Guest’s Name), 1061 31st ST NW, Washington DC, 20007. If you’d like to let us know when the package is sent, we’ll be happy to make a note to keep an eye out for it. Please note that if the guest has already departed when the package arrives, we cannot hold it and will return the packages to sender.

Q. Do you have a business center?
A. No, we do not have business center. But you are welcome to use the computer and the printer located in the Kitchen Area.

Q. Which size are the rooms?
A. The sizes of the rooms vary. Please visit the link for more details. http://www.thegeorgetownhousedc.com/rooms.htm
 
Q. Do you have a pool?
A. No, we do not have a pool at the hotel. But we are happy to recommend a pool in the neighborhood.

Q. Do you have a spa? What are the hours?
A. The Georgetown House does not have a spa. But we are happy to recommend you a spa in the neighborhood.

Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A. You must go through the booking agent/website that you went through in order to change your reservation.

Q. What is the minimum age requirement to check in to the room?
A. You must be 18 years of age with a valid ID to check in to the hotel.

Q. What is your cancellation/deposit policy?
A. We require a credit card at the time of booking. You must cancel at least 48 hours prior to arrival to avoid penalty. Please note that for special rates, packages and certain seasons, this policy is subject to change.  Credit card deposit is required to check-in, we are unable accept cash deposits under any circumstances.
 
Q. I have questions about my bill. Who do I call?
A. You can call the The Georgetown House at 202-827-4294 for any questions pertaining to your bill.
 

Q. Are pets allowed? 
The Georgetown House regrets that no pets are allowed in its rooms. We are pet free environment but are happy to refer to pet boarding options nearby. 

Q. Where can I get the copy of my invoice after departure?
A. We do email the invoice and booking summary. Please provide us your email address and we will send it right away.  

Q. What should I do if I lost or forgot something in the room?
A. Please make sure to check all your belongings before checking-out. If we find an item, we will hold it for you. However, The Georgetown House is not responsible for anything that is left behind.

Q. Must I use a valid credit card? 
A. Yes. We will check the card’s validity 24 hours prior to your date of arrival. If you card is unable to be validated, your reservation will be cancelled with no guarantee of a room upon arrival.  

Q. Do you provide rollaway/ extra beds? 
A. No, we don’t.

Q. Do you have an iron and an ironing board? 
A. Yes. You can find an iron and a board in the Kitchen Area, next to the sink. Please note that the ironing is only allowed in the Kitchen Area.