Frequently Asked Questions (FAQ’s)

Q. How does the self check-in kiosk works?

A. We are going to write down the process of self check-in kiosk step by step

  1. Select a language

  2. Insert your Last name or Reservation #

  3. Scan your ID/Drivers License/Passport

  4. ID/Drivers License - face upwards; Passport face downwards

  5. Kiosk would provide an information to enter the house by printing a receipt.

Q. What if the self check-in kiosk does not scan my ID/Passport/Driver’s License?

A. Please press “Scan again“ button.

Q. How long does it take to check in at the kiosk?

A. It takes 1-2 minutes to finish the check-in process.

Q. Does each room has their own restroom/shower?

A. Yes

 

Q. Is the Georgetown House a full-service hotel?

A. No. We do not have an onsite restaurant, room service, or spa on premises. We offer our guests a shared kitchen on the basement level with a fridge for guests to store their personal snacks, drinks, and meals. We also do NOT have daily maid service, we offer maid service for customers staying beyond 3 nights. Towel changes can be requested on an individual basis.

 

Q. Do you have 24/7 reception?

A. We do not have 24/7 reception. Onsite staff is available between 9:30 a.m.-3.00 p.m daily. We operate more like an AIRBNB and offer a seamless check-in process via our wifi enabled keyless entry. 

 

Q. How do I check-in if I arrive after-hours/after the reception closes?

A. We do have 24/7 self service check-in Kiosk located outside the main entrance. After guest check-in at the kiosk, it will print their access code and room number. Our guests input their unique code into our front door Wi-Fi keypad and again at their room. For any questions after hours, our manager is available via phone at 202 827-4294

 

Q. Is your hotel handicap accessible?

A. Unfortunately, we are not able to offer handicap accessible rooms to our guests.

 

Q. Is your hotel kid-friendly?

A. Unfortunately, given the size of our rooms, we do not have space for roll away beds, cots, or playyards.

 

Q. Are there central air at your Inn?

A. Each room is equipped with its own in-wall A/C unit and personal remote for adjusting the room’s temperature.

 

Q. Is your hotel located in a noisy area of town?

A. Yes, we share walls with Italian restaurant. However the noise from neighbours are limited.

 

Q. Do all your rooms have a view to the canal?

A. No. Lock 5,6,7,10,11 have a view to the canal.

 

Q. What is check in/check out time?

A. Check in is at 3 PM and check out is at 12 noon.

 

Q. Do you have onsite parking? How much is parking? Is it included in my room rate?

A. A.  The Georgetown House does NOT have hotel parking, but these are the paid parking garages within a walking distance. 

1.    Station #128 (3222 M St NW) Tel:

30 min                 $  6.00

1 hour                  $12.00

2 hours                $16.00

Daily Max             $22.00

 

2.    Station #172 (1052 31st ST NW) – Tel: 202-295-8200

0-1 hour               $12.00

2 hours                $16.00

Daily Max             $21.00

Overnight             $23.00

Evenings              $12.00 (until 12:30AM)

 

3.    Station #781 (3111 K ST NW) – Tel: 202-295-8100

0-1 hour               $11.00

1-3 hours             $21.00

3-24 hours           $25.00

 

4.    Station #195 (1025 Thomas Jefferson ST) – Tel: 202-295-8102

0-1 hour               $11.00

Daily Max             $21.00

Evenings              $12.00 (until 12:30AM)

 

All parking garages are managed by Colonial Parking. Parking price is subject to change without prior notice. If you have any question regarding to the parking information, please contact them directly.

 

Q. Do you offer free shuttle service from the airport?

A. We do NOT provide free shuttle service or any shuttle service from the airport.

 

Q. Do you allow smoking on property? In the rooms?

A. We are proud to enforce a smoke free environment in all of our rooms and common areas. If this policy is violated, a significant fee of $500 will be charged to the customer’s credit card for violating this policy. '

Q. Do you have high-speed wired and/or wireless internet access available?

A. Yes, we have high-speed wi-fi internet access.

 

Q. Do you offer room service? What are the hours?

A.  We will offer maid service only after a 3 day stay. Anything shorter than 3 days stay will not include maid service. If you would like your towels changed prior to that, please put in your request before 12pm on the day you would like them changed.

 

Q. Can I leave my luggage before/after check-in/check-out?

A. Yes! You are welcome to leave your luggage before or after check-in. We will extend your access code to the common area of the Inn. You may leave your luggage in the luggage locker in common area before your check-in (lower level adjacent to dining area).

 

Q. Do you serve breakfast?

A. No, we don’t serve breakfast. By the way we offer great tea/coffee.

 

Q. I want to ship a package to arrive before or during my stay. Do you allow this?

A. Yes! Please send the package to The Georgetown House, Attention: (Guest’s Name), 1061 31st ST NW, Washington DC, 20007. If you’d like to let us know when the package is sent, we’ll be happy to make a note to keep an eye out for it. Please note that if the guest has already departed when the package arrives, we cannot hold it and will return the packages to sender.

 

Q. Do you have a business center?

A. No, we do not have business center. But you are welcome to use the computer and our wireless printer located in the Kitchen Area.

 

Q. What are the sizes of the rooms?

A. The sizes of the rooms vary. Please visit the link for more details. http://www.thegeorgetownhousedc.com/rooms.htm

 

Q. Do you have a spa? What are the hours?

A. No

 

Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

A. You must go through the booking agent/website that you went through in order to change your reservation.

 

Q. What is the minimum age requirement to check in to the room?

A. You must be 18 years of age with a valid ID to check in to the hotel.

 

Q. What is your cancellation/deposit policy?

A. We require a credit card at the time of booking. You must cancel at least 7 days prior to arrival to avoid penalty. Credit card deposit is required to check-in, we are unable accept cash deposits under any circumstances. * Please note that for special rates, packages and certain seasons, this policy is subject to change. 

 

Q. I have questions about my bill. Who do I call?

A. You can call The Georgetown House at 202-827-4294 or email us to : info@thegeorgetownhousedc.com for any questions pertaining to your bill.

 

Q. Where can I get the copy of my invoice after departure?

A. We can email the invoice and booking summary. Please provide us your email address and we will send it right away. 

 

Q. Are pets allowed?
A. NO

 

Q. What should I do if I lost or forgot something in the room?

A. If we find an item, we will hold it for you. However, The Georgetown House is not responsible for anything that is left behind.

 

Q. Must I use a valid credit card?

A. Yes. We will check the card’s validity 7 days prior to your date of arrival. If you card is unable to be validated, your reservation will be cancelled.

 

Q. Do you provide rollaway/ extra beds?

A. No.

 

Q. Do you have iron and ironing board?

A. Yes. You can find iron and the board in the Kitchen Area, next to the sink. Please note that the ironing is only allowed in the Kitchen Area.